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Listening Well Says “I Love You”

June 8, 2020
Couples Counseling with Stoney Creek Counseling will help you learn how to stay connected even in conflicts.

Remember the days before we were all staying at home? You asked your partner to stop by the office supply store to pick up ink for the printer, and then make sure to get the dog before the groomer closes at 6 pm. They arrive home early and empty handed. "No worries," you tell your confused mate who ignored the note detailing what you had asked them to do lying on the counter. “I’ll swing by the office supply place and pick up the dog. "Just don’t let dinner burn! The timer will go off in 45 minutes…” Later as you try to swallow the blackened lasagna, you can’t tell if the bitter taste is the burned food or the resentment from having to spend an extra hour in rush hour traffic retrieving the freshly shampooed dog and then rushing to pick up the ink you needed. As the scorched mess makes its third trip around the plate at the end of your fork you hear. “Are my two suits still in the car? I leave for the airport at 5:00 am and so I need to get packing.” What suits? What trip? 

Distracted listening and missed cues leads to disconnection

While the above scenario may be a bit far-fetched, we all experience those moments when we feel like we are living in a parallel universe with our loved ones. Partners, spouses, parents, and kids often leave us wondering “did I just dream that I told them to (fill in the blank)?" Missed cues, distracted listening, and our pressing need to disconnect from the stress of our daily lives often leads to having no idea of what is going on in the lives of those we hold most dear. We often blame others for not knowing what we need just as we can be constantly out of step with the needs of our partners.  The old refrain “you never listen to me” is not even close to the real issue. You have to decide whether or not what your partner and loved ones have to say is important, and then find a way to make the space to hear them.

Help is on the way!

Fear not! Help is on the way. In fact, according to William R. Miller in his Book Listening Well: The Art of Empathic Listening, the capacity to listen and understand empathetically is hardwired into our brains. We desire to know our valued others and to also be known by our valued others. Our brains are not only hardwired for empathetic understanding they are hardwired for a secure connection. The need for secure connection is with us, as John Bowlby who researched the need for secure attachment said, the need for secure attachment is with us “from the cradle to the grave.” Our basic need to be securely attached cannot be realized if we cannot listen with empathy and understanding to our partners, friends, and our families.

Many of us have read or heard the rules of empathic listening before:

  1. Be non-judgmental
  2. Give the person your undivided attention
  3. Listen carefully to feelings and facts
  4. Show that you are listening carefully
  5. Don’t be afraid of silence
  6. Restate and paraphrase
  7. Follow-up

How do we put these 7 tips into action? Dennis Rivers, MA, a communications skills teacher has put together excellent communications skill resources on his website. Check out his website and do the Empathy-Listening in Action exercise. This exercise starts with a brief video by Brene Brown where it describes what empathy actually is and then leads the participant through the exercise. 

Improving our connection is key to living peaceful, joy-filled lives with our partners, families, and friends!

About the author: Claudia Nell Hawley offers couples counseling and individual counseling to clients in Denver, Littleton, Centennial, Englewood, and Parker Colorado, and sees clients virtually or in person. She offers educational workshops, couples, and individual counseling. Claudia is trained in Emotionally Focused Couples Therapy, The Gottman Method, and Eye Movement Desensitization

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